FREQUENTLY ASKED QUESTIONS
Why should I use Cycle Chauffeur instead of flying my bike?
If you send your bike with airlines, consider the following:
1. You would need to purchase, rent, or borrow a bike-case.
2. You have to dismantle and put your bike back together when you get there, being sure to torque all bolts and fit the bike back to your specific geometry.
3. The worry of how the airline will handle your bike and will it get to your destination on time.
4. Most airlines charge an oversize bag free to check in your bike case.
5. The size of your rental car needed at your destination will be larger typically at an increase in price for you.
Why is my event not listed on the schedule of events page?
Unfortunately, we cannot serve every event. We are growing our business and hope to add more races in the near future. If you are part of a large group that is training for a race not on our schedule, please let us know so that we can consider adding your team's big race.
Why should I use Cycle Chauffeur?
Cycle Chauffeur is owned/operated by Ironman triathletes. We understand what it takes to get there and run our business under the "Golden Rule."
Do I have to dismantle my bicycle and how can I leave my bike transported with Cycle Chauffeur?
No disassembly is required. You can leave race wheels, hydration systems, nutrition and spare tube pouches all on the bike. Shoes can even be left on the bike if you feel comfortable enough to do so, but please let us know ahead of time. Other transportation options have you leaving your race rig stripped and bare. With Cycle Chauffeur, you can air up the tires and race.
Where will I find Cycle Chauffeur at my event destination?
You can find all race logistics including pick up point at your event venue when clicking on your race on the Cycle Chauffeur home page. We will also be sending out a personal email to you with all the logistics on drop off and pick up one week prior to drop off. I will always have my phone and can be reached at 512-751-0912.
I will not be able to attend my race, what is your refund policy?
Cancellation and refund policy: You can always choose to rollover your reservation to another race that Cycle Chauffeur serves within the calendar year or receive a full refund less $75 cancellation fee if you cancel your race plans and notify us in writing within a minimum of 30 days advance before your scheduled event. After that, Cycle Chauffeur will honor a 50% refund.
When do I drop off my bike at the Partner Bike Shop?
Drop off and pick up times are listed on the logistics page which you will find when you click on your race on the home page. This info will also be sent to you one week prior to the drop off day in a personal email. If any further questions, you may always contact Kevin Russell at 512-751-0912 or firstname.lastname@example.org.