Pickup and Delivery Cycle Chauffeur requires that you drop off your bicycle and bag at one of our Partner team facilities or bike shops prior to the scheduled pickup time. You will find these times through the event links on our home page. If your bike arrives later than our designated deadline, Cycle Chauffeur will not be responsible for getting your bicycle to your race. Under special circumstances, other arrangements may be made at the customer's request; however, please be advised that additional fees may apply.
Customers who fail to drop-off their belongings prior to the deadline cannot receive a refund.
After your race, you are responsible for returning your bike to us at the drop-off location (unless you've chosen one of our bike/bike and T1/T2 bag pick up options, these services can be purchased additionally on our registration page) within the times stated in the event's logistics found through the homepage.
Cycle Chauffeur and your local bike shop will not be held responsible for any damages resulting from the normal delivery process, fire, theft, or an act of God while your bicycle is in their possession.
Cycle Chauffeur pickup and drop-off locations will be listed in the event's logistics found through the homepage. If we are not allowed to setup at the race site, setup will be at the host hotel, motel, resort, or other location which is convenient and as near as possible to the race venue.
Cycle Chauffeur requires a photo identification or ticket stub at pickup of the person authorized to claim the bicycle and other items.
Packing and labeling: Please note that Cycle Chauffeur, or any governing authority, i.e. TSA, may open and inspect any item at any time without notice to you.
Every bicycle, race bag, and wheel bag must have a bag tag with all your contact information on it. Also, please place some sort of identification inside every bag.
All items must be packaged securely in your race bag and wheel bag. Cycle Chauffeur does NOT accept liability if it is determined that damage occurred due to the bag not being packed securely.
Cycle Chauffeur will NOT be held liable for pre-existing damage to any items.
Do NOT send a race bag, wheel bag, luggage, or travel case that does not completely close or that is over-stuffed.
The weight limit for all race bags, wheel bags, luggage, and travel cases is 20 pounds.
Restricted items: If you have a questionable item, we recommend that you do NOT ship it. If this is an essential item, please contact Cycle Chauffeur at 512-751-0912 or firstname.lastname@example.org for more information.
Fragile items: The following items will not be covered by our insurance. Please do not pack the following items in your gear bag, if you do, it will be at your risk: Audio and video equipment, cameras, i-Pods, MP3 players, GPS devices, power taps, power meters, heart-rate monitors, sunglasses, and any other breakable items.
Delayed items: In the event that your bicycle and other items are not picked up or delivered on time, reasonable efforts will be made to ensure the item(s) are returned to you as soon as possible.
Cycle Chauffeur assumes no responsibility if items are delayed due to an athlete not being available for pickup or delivery.
Insurance: Cycle Chauffeur has a full cargo insurance policy in place. Your items will be insured at fair market value at the present time.
Cargo insurance coverage covers the physical loss or damage of bicycles, race wheels, and race equipment.
Cargo insurance coverage does not cover loss of use or loss of income associated with the physical loss or damage of items.
Payment: Cycle Chauffeur will accept credit card and PayPal payments online. Cycle Chauffeur requires payment before you drop-off your bicycle and other items for transport.
Cancellation and refund policy: You can choose to rollover your reservation to another race that Cycle Chauffeur serves within the calendar year or receive a full refund less $75 cancellation fee if you cancel your race plans and notify us in writing within a minimum of 30 days advance before your scheduled event. After that, Cycle Chauffeur will honor a 50% refund. Please contact us if you have a special circumstance.
Guarantees and warranties: Cycle Chauffeur provides NO guarantees or warranties. Cycle Chauffeur shall NOT be held liable for items not properly packaged in race bags and wheel bags. Cycle Chauffeur cannot be held liable for items that are stolen from the inside of bags that were not properly secured.
Damaged items: Cycle Chauffeur shall NOT be held liable for minor damage arising from the normal wear and tear of transporting bicycles, race bags, and wheel bags. This includes but is not limited to minor dings, scratches, scuffs and dents, etc.
Cycle Chauffeur does not accept claims for items that were not secured properly in race bags or wheel bags.
If, however, Cycle Chauffeur establishes that damage did take place beyond the normal wear and tear or an item, then the following will happen: Cycle Chauffeur will evaluate if the damaged item and a decision to repair or replace a damaged item will be Cycle Chauffeur's responsibility.
Please comply with the following rules to receive your claim:
We must receive notice of a claim due to damage within 48 hours of the scheduled delivery date.
Notice of claim may be done via email to email@example.com.
Written documentation supporting the amount of your claim must be delivered to us within 30 calendar days after we receive your notice of a claim. Such documentation may include original purchase invoices, estimates, or invoice for repair, expense statements, appraisals or other records. These documents must be verifiable to our satisfaction.
Claims may be filed with Cycle Chauffeur only, and not the Partner Bike Shop.
Lost items: Any deliverables which are lost while in Cycle Chauffeur's possession, please submit a claim in writing no later than 7 business days after loss occurred.